1password Customer Service

  

Level 0
Website and Documentation

1password Customer Service

KSI has prepared and continues to update resources to help customers, including extensive user guides, tutorials, responses to frequently asked questions questions (FAQs) and webinars. The materials are made available to customers over KSI's website.

1password Customer Service

Level 1
Live Chat, Email and Phone

1password Customer Service

1password Support

Customers can obtain 24/7 support for questions related to the End User Vault via live chat functionality. Emails and phone calls for other Level 1 support (i.e. general billing, configuration of the software) will be handled by the Business Support teams in U.S. and Ireland. Through pooled support across offices, an individual is available between 9:30am - 12:00am GMT+2 (Berlin).

1password Customer ServiceOne password support

Level 2 & 3
Email and Phone

Learn how to set up and use 1Password, troubleshoot problems, and contact support. 1Password Support 🍪 We use cookies to provide necessary functionality and improve your experience. 1Password offers simple, secure password management. Customers can choose either its $35.88 a year, single-user version or its $59.88 Families edition, which covers up to five users. 1Password enjoys a strong reputation for customer support, which it provides through email, Twitter and a highly active support forum. The company does not provide phone or chat support, but that isn’t uncommon for password managers, and the engagement it offers through the existing channels is prompt, detailed and helpful. Learn how to set up and use 1Password, troubleshoot problems, and contact support.

Support related to solution integrations, technical issues, performance issues or bugs will be handled by KSI's Solution Engineering and Development teams. Resources in both U.S. and Ireland are on call throughout the day to deal with these tickets. High-priority, urgent tickets will be resolved as soon as possible, whether during or outside of work hours.

How

1password For Mac Customer Service

Cases will be routed as appropriate to the correct channel based on the nature and criticality of the issue. The Service Level Objective (SLO) for a ticket is a response time within 24 hours. Customer service is a differentiator for KSI, and, in practice, cases are generally fully resolved within 2-3 hours upon being submitted.