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Some PS4 users have reported to us that they need help in fixing Remote Play feature on their console that won’t connect to their PC. In case you did not know, you can actually play your favorite PS4 game on either a smartphone or computer even when you’re not in front of your console. All you have to do is to set up Remote Play on your phone or computer.
If you encounter connection issues or Remote Play errors during setup, or after using it for some time, this article should help.
Things you need for PS4 Remote Play
How to Play PS5 games on PS4 - Testing out the NEW PS5 remote play feature on the PS4. I did this on a PS5 digital edition. FULL Playstation 5 Playlist -.
If you plan on playing away from your PS4, you can make use of its Remote Play feature. Below are the things that you should have to successfully do that:
- Updated PS4 console.
- Internet connected computer.
- Good working PS4 DUALSHOCK wireless controller
- USB cable to connect the controller to your computer. Or, a compatible wireless adapter to allow PS4 wireless connection.
- PlayStation Network account.
- At least 15Mbps download and upload internet connection speeds (for both the PC and PS4)
Causes why your PS4 Remote Play won’t connect
There are several possible reasons why PS4 Remote Play stops or won’t connect. Mostly, the issue is network setup related so it’s important that you make sure to check the status of your own local network ahead of time.
At other times, PS4 Remote Play may encounter connection issues or errors due to problems with the PlayStation Network itself.
For first time users, some may find out that they are unable to use PS4 Remote Play due to their computer’s security software.
Below are some of the common causes for PS4 Remote Play issues.
Internet connection is slow or intermittent.
Remote Play Ps4 On Pc
In order to avoid having latency or lag when using Remote Play, you want to make sure that you have a fast broadband connection. Sony recommends that your PS4 has a minimum of 15Mbps. Anything slower than that can be problematic although I’ve personally been able to use Remote Play normally even though my PS4 speed test result shows that it’s only getting less than 6Mbps of upload speed.
For best results though, try to only use Remote Play when you have a fast enough connection.
Ps4 Remote Play Without Tv
PS4 software is outdated.
Most PS4 games and features that uses online functionality usually won’t work when the console’s software is outdated. Make sure that you manually check for software updates if you encounter Remote Play errors.
NAT type is strict or restrictive.
Some users may encounter “A connection to the server could not be established” error due to NAT type issues on the PS4. You should strive to have NAT Type 1(open) on your console although NAT Type 2 (moderate) is also okay. If your PS4 has NAT type 3 (strict), you will not be able to play with others online, talk via voice chat, or run Remote Play on your computer.
Random console or computer OS bug.
Sometimes, electronic devices may develop flukes. Temporary bugs are usually fixed by simply rebooting the device so make sure to restart your PC and PS4.
Local network issue.
Issues with your local networking devices can cause Remote Play to cut off or not load. Make sure that your home network is fast enough and does not disconnect frequently. Intermittent connection issues can cause connection time outs, which can make Remote Play virtually unplayable.
Security software blocking the connection.
If you’re getting a 88010E0F error when setting up Remote Play for the first time, it’s more likely an antivirus or firewall issue. You can try to disable your antivirus or firewall temporarily to check if that’s the case.
Make sure to turn your security software back on after testing.
PlayStation Network is down.
Remote Play may not work if there’s an issue with its servers. You can check PlayStation Network status if you have trouble connecting with Remote Play.
What to do if PS4 Remote Play won’t connect
If you’re encountering an error with Remote Play, or if the feature suddenly stops working for no apparent reason, the following solutions should help.
- Check the PlayStation Network status.
Before you troubleshoot your PC or PS4, make sure that you visit the PlayStation Network status page to see if there’s any issue from Sony’s side.
- Check your internet connection speed.
Slow or intermittent connection speed can significantly impact how Remote Play works. Make sure to run a connection speed test on your PS4 first to see if it’s getting the minimum 15Mbps download and upload speeds.
Your computer should also meet with the minimum speed requirements.
To check for a possible intermittent connection issue, you’ll need to observe your network. Using your other devices (smartphones or computers), try to see if the connection keeps dropping for a few hours. If internet connection is unstable or constantly disconnecting, you’ll need to fix this issue first in order to reliably use Remote Play.
- Use wired connection.
If you are using wireless or wifi connection with your PS4, it’s possible that there may be wifi signal interference that causes the connection to drop. Try using an ethernet connection from the router to your PS4 before attempting to use Remote Play again.
If a wired connection is not possible, move the PS4 closer to the router so as to ensure that it gets a good wifi signal.
- Update your PS4 software.
One of the simplest ways to keep bugs away is to ensure that your PS4 runs the most recent software. To manually check for software updates:
-Go to your PS4 Home screen.
-Go to the Settings Menu.
-Select System Software Update.
- Restart Remote Play on your PC.
If Remote Play still won’t connect, make sure that you restart it. On your computer, open the Task Manager (CTRL+ALT+DEL), select PS4 Remote Play under the Processes tab, then hit the End Task button at the lower right.
- Reboot the computer.
If restarting the Remote Play application will not fix the error or connection issue, the next good thing that you can do is to restart your computer. This ensures that you address possible temporary bugs with your PC that might be interfering with Remote Play.
- Power cycle your local networking devices.
While your PC is restarting, take the time to also refresh your network connection. To do that, you want to unplug your modem and/or router from the power outlet or strip for about 30 seconds.
- Disable your antivirus and/or firewall.
For some, disabling their security software like antivirus or similar fixes Remote Play issues. If your computer’s firewall is active, you should consider turning off that too for testing purposes. Or, you can make an exception in your firewall settings to allow Remote Play to establish a connection. Use Google to know how to do this suggestion.
- Delete and reinstall Remote Play.
If all the possible causes have been checked and not one of the solutions above has helped so far, consider deleting and reinstalling Remote Play.
Visit our TheDroidGuy Youtube Channel for more troubleshooting videos.
Install [PS Remote Play] on your Windows PC, and then connect to your PS4 console.
You’ll need the following to use Remote Play:
OS Windows 10 (32-bit or 64-bit) Processor 7th Generation Intel® Core™ processors or later Storage space 100 MB or more RAM 2 GB or more Display resolution 1024 × 768 or higher Sound card Required USB port Required
- PS4 console
Always update your PS4 console to the latest version of the system software.
- An account for PlayStation™Network
Use the same account that you use for your PS4 console. If you don’t have an account, you’ll need to create one first.
- High-speed internet connection
As a standard, we recommend a high-speed connection with upload and download speeds of at least 5 Mbps. For best performance, we recommend a high-speed connection with upload and download speeds of at least 15 Mbps.
- DUALSHOCK®4 wireless controller
- USB cable
Connect your Windows PC and your controller with a USB cable. You can also use a DUALSHOCK®4 USB wireless adaptor.
- You can also use your wireless controller for your PS5 console. Connect the controller to your Windows PC using a USB cable.
- To use voice chat, you’ll need a microphone, such as the built-in microphone on your Windows PC.
Install the app
You’ll only need to do these steps the first time you use the app. You can use the same app to connect to your PS4 console and PS5 console.
Download [PS Remote Play] and save it to your desktop or other location.
During the installation, you might see a request to download additional software that’s needed to use [PS Remote Play]. To download this software, follow the on-screen instructions.
Set up your PS4 console
Set up your PS4 console in the following ways. You’ll only need to do this the first time you use Remote Play:
- From the function screen, go to [Settings] > [Remote Play Connection Settings], and then turn on [Enable Remote Play].
- From the function screen, go to [Settings] > [Account Management] > [Activate as Your Primary PS4], and then select [Activate]. You can enable this setting on only one PS4 console for each account. Find out more about activating your PS4 console as your primary console in the PS4 User’s Guide.
- To start Remote Play while your PS4 console is in rest mode, select [Settings] > [Power Save Settings] > [Set Features Available in Rest Mode]. Then select the checkboxes for [Stay Connected to the Internet] and [Enable Turning on PS4 from Network].
Start Remote Play
You’ll take the following steps each time you connect to your PS4 console from your Windows PC.
- Turn on your PS4 console or put it into rest mode.
- Use a USB cable to connect your controller to your Windows PC.
You can also use a DUALSHOCK®4 USB wireless adaptor.
- Launch [PS Remote Play] on your Windows PC, and then select [Sign In to PSN].
- Sign in with the same account that you use for your PS4 console.
When you select [Settings], you can configure video quality settings for Remote Play such as resolution and frame rate.
- Select [PS4].
The app searches for the PS4 console that you set up in Set up your PS4 console, and then connects. After it connects, the screen of your PS4 console displays on your Windows PC and you can start using Remote Play.
From the second time onwards, you’ll be able to select the console that you connected to previously.
- Before trying to connect remotely from outside your home, check that your device connects properly while you are near your PS4 console.
- If the app can’t find the device that you’d like to connect, or if you can’t use Remote Play, see “When Remote Play is not available”.
Remote Play controls
Besides using your controller, you can also control your PS4 console with the control panel.
During Remote Play, if you move the mouse cursor of your Windows PC over the screen that you’re using for Remote Play, the control panel displays:
- SHARE button
Perform the same functions as the controller’s SHARE button.
- PS button
Display the home screen of your PS4 console.
- OPTIONS button
Perform the same functions as the controller’s OPTIONS button.
Select [Mic on] / [Mic off] to turn the microphone on or off.
Mic on Mic off Mic not connected
- Battery level
You can check your controller’s battery level.
You can change the screen size during Remote Play.
Enter full screen Exit full screen
Quit Remote Play
- Click the at the top right corner of the screen you’re using for Remote Play.
You’ll see a message that says “This Remote Play session will be disconnected”.
To quit Remote Play while your PS4 console is in rest mode, select the checkbox for [Put the connected console in rest mode].
- Select [OK].
Remote Play quits and the screen returns to its original state before your Windows PC was connected to your PS4 console.
To uninstall [PS Remote Play], go to your Windows PC settings and select [Apps] > [Apps & features], and then delete [PS Remote Play]. Folder and command names might vary depending on your OS version.